Shipping, Returns
& Refunds Policy

Shipping and delivery

White Matte delivery is charged at $3 per mile. The mileage and delivery charge will be calculated for the delivery address and shown on the written quote or order before the customer approves it.

Delivery timing depends on product availability, order preparation and destination. A requested date is not guaranteed until confirmed by White Matte. The customer must provide accurate access and delivery information and ensure that an authorized person is available to receive and inspect the products.

Return eligibility

A product is eligible for return only when all of the following requirements are met:

• Customer Service issued the required return form.
• The completed form was reviewed and the return was approved before the product was sent or brought back.
• The product remains unopened, unused and in its original sealed packaging.
• The product is returned in the same condition in which it was delivered or collected.

Approval of a return request is not a guarantee of a refund. Final eligibility is determined after White Matte receives and inspects the returned product.

How to request a return

1. 1
   Contact Customer Service

   Request the official return form by emailing info@whitematte.com or calling +1 (470) 342-4096.

2. 2
   Complete and submit the form

   Provide the order information, product details, quantity, reason for return and requested supporting photographs.

3. 3
   Wait for written approval

   Do not ship or bring back a product until Customer Service confirms that the return form has been accepted and provides return instructions.

4. 4
   Return the approved product

   Keep the product unopened and protected in its original sealed packaging for inspection.

Inspection, restocking fee and refund

Every approved return is inspected after White Matte receives it. If the product passes inspection and remains eligible under this policy, a 30% restocking fee will be deducted from the approved product refund.

After a successful inspection, White Matte will process the remaining approved refund within one week. The time required for the credit to appear after it is processed may depend on the customer’s bank or payment provider.

If inspection shows that the product was opened, used, installed, cut, altered, damaged or otherwise does not meet this policy, the return will be rejected and no refund will be issued.

Damaged or incorrect products

Inspect the shipment before opening or installing the product. If a product appears damaged or incorrect, stop handling it, keep all packaging, take clear photographs and contact Customer Service promptly. White Matte will review the order and provide instructions. Do not install or alter a product that may be the subject of a claim.